FAQ
What is the return period for a Tootau product?The deadline for returning a Tootau product is 30 days after receiving the item.
Is it possible to exchange a Tootau product?
Yes, the return period for a Tootau product is 30 days after receiving the item. It is possible to exchange a Tootau product as long as it is requested within 7 days of receipt, and as long as the product has not been used, washed, damaged and has its tags.
What is required to be eligible for a Tootau product return?
To be eligible for a return, the item must be in the same condition it was received, unused, with tags and in its original packaging. In addition, you must have your receipt or proof of purchase.
How to initiate a return of a Tootau product?
To initiate a return, simply contact us at support@tootau.com. If the return is accepted, we will send you a return shipping label, as well as instructions on how and where to ship the package.
Is it possible to return damaged or wrong items?
Yes, just inspect the order once you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can assess the problem and fix it.
Are there items that cannot be returned?
Yes, some types of items cannot be returned. Please contact us if you have any questions or concerns about your specific item. Unfortunately, we do not accept returns on sale items or gift cards.
How does the Tootau product exchange process work?
The quickest way to secure what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
How does the refund process for a Tootau product work?
We will notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded in original form.