Common questions:

When you purchase any of our products, you are automatically protected by the Warranty, having 03 days to test it. And if you are not satisfied with the investment made, within that period, you can request a refund via the support email, without complications. To learn more about the store's warranty see "Terms of Use" on our website.

We are the official sales channel for the products. Only through this website you guarantee that you will receive original products in your home and you are protected with our guarantee against defects or dissatisfaction with the products.

Yes, our security system is monitored 24/7 and certified by Norton Security, and your data is encrypted at 256 bits (the same used by banks). It is impossible for fraud to occur on your behalf as no data is stored in our system.

All products are shipped with internationally valid tracking codes and you can consult all movements directly on our website. Our suppliers (industries that manufacture the products) ask on average 5 business days to send the tracking number. If you haven't received it, just contact us via e-mail. To check your order, just access the tracking page.

You can find all return rules and steps on the "Exchanges and Returns" page. If you have difficulty finding this page, just type "exchanges" in the search.

The delivery time of the products is 2 to 5 weeks after the postage data. We send the tracking code within 7 business days after confirmation of payment in the email registered at purchase. Some products remain in the post office for a long time due to customs inspection that checks all packages that arrive in your country and sometimes this delays deliveries a lot. It is necessary to wait for delivery, but don't worry, your item will arrive. When tracking more than one item, you may receive more than one code and shipping may occur with different data and codes.

- In cases where the Post Office makes 3 delivery attempts and the product is returned to the sender, we are not responsible and do not refund.- In cases of incorrect address, incomplete address, unknown recipient at delivery location, unknown address, recipient moved and unanswered postman, we are not responsible or refundable. It is the buyer's responsibility to correctly fill in the delivery details requested by the website in a place available for receipt.- Products that are returned to the sender for the reasons mentioned above, can be resent to the customer with payment of the return shipping, at the buyer's expense. - Importing a product, due to distance, involves carriers, ports, airports, Post Offices, etc. We have no way of speeding up delivery or telling you the exact date of delivery. We work with International Shipping, an economic freight with tracking.- Tracking may take time to be updated due to distance. It is normal for it to take 20 days or more for a new update.- The period of 4 to 12 weeks is an estimated period, so delivery can be made before or after this period, with a maximum of 12 weeks. Remembering that the vast majority of imports are delivered within 45 days.- In cases of loss or object not located in the postal flow, it will be identified and informed in its tracking code, the store will send a gift card with the same value as the purchase. In this way, the purchase can be redone on our website.- It is the responsibility of the recipients who are waiting for orders from abroad, to access the object tracking on the Correios website and make the payment of the postal order in cash or credit card to release the delivery of the order. The deadline for delivery starts from the date of confirmation of payment.- When all imported products arrive in your country, they pass through customs, there they are inspected by the customs control that decides which products will be taxed. The decree of law that regulates the values ​​on importation in your country, must be consulted before finalizing the order. Imports up to $100USD (US dollars) cannot be taxed in some countries, for example. Most of our low value products come straight to you from our suppliers.

- All deliveries made from November to February will be subject to delivery delays due to the high volume of post office deliveries during this year-end period.- Celebration of Chinese New Year: starting on February 11 and ending on February 25, all Orders placed in our store during this period will be delayed by 15 days in the delivery period informed above. REMEMBER that by making a purchase from our store, you are AGREEING to all terms of purchase, return or exchange on this site, INCLUDING DELIVERY ESTIMATES AND POSSIBLE DELAYS. In addition, you can send a message directly to this email on the "Contact Us" page.